FAQ

Shipping & Delivery 

  • Q: How long does shipping take to Australia?

  • A: Standard shipping usually takes 3-15 business days. Please note that customs clearance may occasionally cause slight delays. 

  • Q: Do you offer free shipping?

  •  A: Yes! We offer free standard shipping on all orders over :$99

Orders & Payment

  • Q: Can I change or cancel my order?

  • A: We process orders quickly. If you need to make a change, please contact service@alibarbartogo.com within 18 hours of placing your order. Once the order is shipped, we cannot modify it. 

  • Q: What payment methods do you accept?

  •  A: We accept major credit cards (Visa, Mastercard) and PayPal for secure and easy checkout. 

Product & Authenticity

  • Q: Are your products authentic?

  • A: Absolutely. We are an authorized distributor. All our products are 100% authentic and come directly from the official manufacturer.