Returns & Exchanges
Our Guarantee: We stand behind the quality of our products. If you receive a defective or incorrect item, we are here to make it right.
Return Window: You have 14 days after receiving your item to request a return or exchange for defective products.
Conditions for Returns: Due to health and safety regulations regarding vaping products, we can only accept returns under the following conditions:
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Defective or Damaged Items: (e.g., Dead on arrival, leaking before opening). We will provide a replacement or refund.
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Incorrect Items: If we shipped the wrong flavor or model, the product must remain unopened and in its original sealed packaging.
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Change of Mind: We do not accept returns or exchanges for opened or used products due to hygiene reasons.
How to Start a Return:
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Email us at service@alibarbartogo.com with your order number and a clear video/photo showing the issue.
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Our support team will review your request within 2 business days.
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If approved, we will provide you with instructions and a return shipping address.